Telus TPM Documentation
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Pending Claims Resolution
To locate pending claims, click on the Claim Menu and select the Pended option. Or you can go to the claim search and search for pending claims.
On the Pending grid, the results can be filtered to select pending reasons. Just type in the text box at the top of the column and click enter. This will perform a filter that contains the text entered. To remove the filter, delete the text and click enter.
Pended - No Contract
To locate a claim pending for No Contract, click on the Claim Menu and select Contractless and filter to Pending status. (This grid will display claims in both a Draft and Pended status.) To find contractless claims on the Claim Search or Pending grids, these will be claims where the Contract ID is blank. Note: Claims in a Draft status have not been completed yet, but a contract can be assigned.
