Telus TPM Documentation
Claim Submissions
TELUS defines a claim as the proof of performance, or the invoice, from your customer that is submitted as validation for a deduction or a request for direct payment (check).
All invoice backup should be submitted to Blacksmith for processing. Backup can be emailed to your client email box. Ask your Account Manager if you are unsure of the email address for your account.
When submitting backup, provide the contract number, where possible, for ease of verification. When submitting a request for a direct payment, include the words “CHECK REQUEST” in the subject line of your email.
All claims are processed in order in which they are received. However, check requests are moved to the front of the queue for processing since we know the customer is expecting a direct payment.
Before submitting any invoice for processing, confirm that a contract is created in TPM to apply to the request. This will increase efficiency in claim processing and processing times and reduce pending claims for missing contracts.
Required Fields for Billback Submission
