Telus TPM Documentation
Deduction Label Definitions
The Labels defined below are set on individual deductions.
Backup Missing - we have attempted to find, but could not find, the backup. These need to be worked to get the backup via email or portal.
Backup Received – we have the backup in our client inbox, but the claim has not been created yet.
Backup Requested – at least 1 attempt has been made to get the backup. After 5 attempts with no response this deduction will move to Waiting on Client for additional help.
Claim(s) on Hold – we have the claim(s) for this deduction but it is being paused due to backup issues.
Waiting on Client – these are ones we need help on, refer to the notes for more information on this deduction.
Waiting on Dispute – these are ones we requested backup via the portal and now are waiting for it to come in.
Waiting on Portal - used for deductions are missing backup that have portals. If the portal is not setup on our automated process and requires a manual pull we use this label.
Not Paid at GoSimple – these are deductions we are not working. We have been told they are related to types of claims that we do not work at Blacksmith. The expectation is the client will work these and close them eventually. If there is a claim tied to this deduction and it is rejected as Not GoSimple the label will automatically update to Not Paid at GoSimple.
Not Paid at GoSimple Working - this is for clients to use when they start working the deductions which previously had a deduction label of Not Paid at GoSimple.
Rebillable – this label is when the deduction is not allowed in full. If a claim is tied to this deduction and it is short paid this label is automatically set to rebillable.
Rebill Sent - clients can use this label to signify they have worked the rebillable deduction.
Deduction Match Screen-Reset Bots Counter for Waiting on Client deductions
The bot process makes 5 attempts to pull backup and then the deduction moves to Waiting on Client for the clients help. Sometimes there is a need to try to pull backup more than 5 times, an example would be due to a portal password expiring. This new feature will allow you to reset that bot counter within the UI.
Within the mass update screen there is a new button called Reset the Bots counter.
There is also a new field in this screen to show you the Bots count. This way you can see if the max of 5 attempts were made on the deductions you have filtered.
