Telus TPM Documentation

Claim Reprocess

Users with the Claim Reprocess access role will have the Reprocess option enabled on Complete claims.

To reprocess a claim, select the rows to reprocess and click the Reprocess action button. This will open the Claim Reprocess window with an option to copy the lines as positive and/or negative.

When Copy as Positive Lines is selected, the lines on the reprocessed claim will have the same sign for requested quantity and requested total as the original claim.

When Copy as Negative Lines is selected, the lines on the reprocessed claim will have the opposite sign for requested quantity and requested total as they had on the original claim. So if the line had a positive quantity on the original then it will have a negative quantity on the reprocess. And if it had a negative quantity on the original it will have a positive quantity on the reprocess.

Select the option and click Yes to create the new claim. Click No to cancel the reprocess action.

The New Claim Notification will display with the the new claim hyperlink. Click the the word claim to open the newly created claim. Click Okay to close the window.

The Invoice Number on the new claim will display the original invoice number followed by the word REPROCESS and the original claim ID.

Continue with Claim Processing.