Telus TPM Documentation
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Claim Reprocess
Users with the Claim Reprocess access role will have the Reprocess option enabled on Complete claims.
To reprocess a claim, select the rows to reprocess and click the Reprocess action button. This will open the Claim Reprocess window with an option to copy the lines as positive and/or negative. Select the option and click Yes to create the new claim. Click No to cancel the reprocess action.
The New Claim Notification will display with the Claim ID as a hyperlink. Click the hyperlink to open the newly created claim. Click Okay to close the window.
The Invoice Number on the new claim will display the original invoice number followed by the word REPROCESS and the original claim ID.
Continue with Claim Processing.
