Telus TPM Documentation
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Claims Pended
The Claims Pended screen can be accessed by clicking Pended in the Claim → Claim View menu.
The Claims Pended grid displays all claims in a Pended status and a option to view claims by Reason Code.
Claims Pended
The left side of the screen displays the Claim Grid. On this grid, there are two visibility filter options: Claim Visibility Grouping and Visible Indicator.
Claim Visibility Grouping
This column displays the Grouping Description hierarchy for the group which has visibility to the claim based on Claimant. This column can be filtered to a group by entering the text in the column filter and clicking enter.
Visibility Indicator
This column displays True or False. It will display True if the current logged in user is in that Claim Visibility Grouping hierarchy and False if the user is not in that grouping.
In the screenshot below, the user is in both the hierarchy2 and level A groups, but not the level 2 group. To view all pended claims the user is responsible for, simply filter the Visible Indicator column to True.
Oldest Reason Date
This displays the date of the oldest Pend reason for the Claim. Use this column to sort by the oldest Pended Claims.
Contract ID
Clicking the Contract ID will open a new tab for the contract selected. Clicking the Contract ID Hyperlink for a contract not resolved to a specific version will direct the user to the Contract Search screen. The Contract ID will be populated in the search criteria and generate results automatically.
Contract Creator
The Contract Creator First Name and Last Name display on the Pending grid. These columns will be blank if the Contract has not resolved to a specific version, or if there is no Contract assigned to the claim.
Column Filters
All columns have a filter option. Enter text into the field below the column label and click enter to filter the data. To remove a filter, clear the text in the field and click Enter. In the screenshot below, the grid is filtered to pended claims with “09” in the Invoice Number.
Filter Reason Codes
The right side of the screen displays the percentage of claims per Reason Code and a corresponding % of 100. This provides a quick overview of Pendings ranked in default order of greatest to least by reason code. To see the claims pending for that reason, simply click to select a row and claims pending for that reason will populate the grid on the left.
In the below screenshot, 9.87% of claims are pending for Missing manufacturer sku. Clicking on this row in the Filter Reason Codes grid automatically filters by this reason code.
NOTE: Claims and line items can pend for multiple reasons. When PEND (#) is displayed, click on the hyperlink to view all pendings for that claim.
Multi-Claim Assign Contract
If there are multiple claims which need to be assigned to a single contract, that action can be done here for users with permissions.
Select the claims to assign to the contract by either [ctrl + click] to select records one at a time or [shift + click] to select a group of records. Then click the Link to Contract button.
This will open up the Contract Search with default criteria of Claimable = True and Contract End Date greater than or equal to today's date of last year. That criteria can be removed by clicking the X at the beginning of the criteria row. Search for the contract and either double click the contract row or highlight the contract row and click the Select button. This will display a message indicating the claims to which the contract was assigned.
Once the contract is assigned to the claim, that claim will no longer be in a pended state as it needs to run through the calculate claim process to determine its updated state. Go to the Claims Submitted grid to locate the claim if it hasn't run through the calculate claim process (calculate claim runs at :15 after the hour). Open the claim to auto-run calculate claim and to work the claim in its updated state.
Report - Claim Line Item Pending
A detail report is available at the bottom of the Claims Pended screen. This report displays the pended lines per claim by reason.
To run this report, click the report button.
Click the Generate button. Excel is the only Export Type available for this report.
A wait message will display while the report is being generated.
To open the report, click the hyperlink in the Generated Reports section.
Chart
There is a Chart that displays a visual representation of Pendings by Reason Code.
To view the claims pending for a specific reason, click on that portion of the chart and the data will display in the grid on the left.
The count related to each reason will display on hover over that reason.
Data can be removed/added to the chart by clicking the reasons listed below the chart. Reasons with a strike-through are not displaying in the chart.
