Telus TPM Documentation
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Claims Pended
The Claims Pended grid displays all claims in a Pended status and a option to view claims by Reason Code.
The left side of the screen displays the Claim Grid. On this grid, there are two visibility filter options: Claim Visibility Grouping and Visible Indicator.
*Claim Visibility Grouping: this column displays the Grouping Description for the group which has visibility to the claim based on Claimant.
*Visibility Indicator: this column displays True or False. It will display True if the current logged in user is in that Claim Visibility Grouping and False if the user is not in that grouping.
In the screenshot below, the user is in both the hierarchy2 and level A groups, but not the level 3 group. To view all pended claims the user is responsible for, simply filter the Visible Indicator column to True.
Oldest Reason Date - This displays the date of the oldest Pend reason for the Claim. Use this column to sort by the oldest Pended Claims.
All columns have a filter option. Enter text into the field below the column label and click enter to filter the data. To remove a filter, clear the text in the field and click Enter.
