Differences

This shows you the differences between two versions of the page.

--- reset_a_password [2015/08/10 15:31] – lisa.maloney
+++ reset_a_password [2025/02/21 17:08] (current) – tina.robles
@@ Line 3: / Line 3: @@
 If a user forgets their password, there's a simple process to reset the password. Go to the User Admin screen.
-{{:pasted:20150810-152550.png}}
+{{:pasted:20240827-134404.png}}
-Select the user that needs their password reset - the row will be highlighted blue.  Now click on the Reset Password button.
+Select the user that needs their password reset by clicking a row.  Click the Reset Password hyperlink.
-{{:pasted:20150810-152800.png}}
-A prompt will display stating an email was sent to the the user with a new password.  The user can login with the new password, and if they want to change it, that can be done on the My Account - Profile screen.
+{{:pasted:20240827-134522.png}}
-{{:pasted:20150115-152904.png}}
+This will open a popup window.  If you want to reset the password, click on the Reset Password button and an email with a link to change the password will be sent to the user.  The links are only valid for 48hrs.  You will get a green notification at the top of the screen at the top right of your screen to confirm the password for the user has been reset.
+{{:pasted:20250221-170747.png}}
 ----

Telus TPM Documentation