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--- reset_a_password [2018/07/16 19:28] – lisa.maloney
+++ reset_a_password [2025/02/21 17:08] (current) – tina.robles
@@ Line 3: / Line 3: @@
 If a user forgets their password, there's a simple process to reset the password. Go to the User Admin screen.
-{{:pasted:20180716-192615.png}}
+{{:pasted:20240827-134404.png}}
-Select the user that needs their password reset by clicking a row.  Click Edit at the bottom of the screen.
+Select the user that needs their password reset by clicking a row.  Click the Reset Password hyperlink.
-{{:pasted:20180716-192700.png}}
+{{:pasted:20240827-134522.png}}
-This will open an Account Editor Popup.  Click the Reset Password button within that popup to send the selected user an updated password.
+This will open a popup window.  If you want to reset the password, click on the Reset Password button and an email with a link to change the password will be sent to the user.  The links are only valid for 48hrs.  You will get a green notification at the top of the screen at the top right of your screen to confirm the password for the user has been reset.
-{{:pasted:20180716-192750.png}}
+{{:pasted:20250221-170747.png}}
-A prompt will display stating an email was sent to the the user with a new password.  The user can login with the new password, and if they want to change it, that can be done on the My Account - Profile screen.
-{{:pasted:20150115-152904.png}}
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Telus TPM Documentation