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--- reset_a_password [2015/01/15 15:30] – brian.maloney
+++ reset_a_password [2025/02/21 17:08] (current) – tina.robles
@@ Line 1: / Line 1: @@
 **__Resetting a Password__**
-When a user forgets their password or just wants to change it, there's a simple process to get it updated. Go here.
+If a user forgets their password, there's a simple process to reset the password. Go to the User Admin screen.
-{{:pasted:20141202-204815.png}}
+{{:pasted:20240827-134404.png}}
-Highlight the user that needs a reset.  It will turn their line blue.  Now click on the Reset Password button.
+Select the user that needs their password reset by clicking a row.  Click the Reset Password hyperlink.
-{{:pasted:20150115-152703.png}}
+{{:pasted:20240827-134522.png}}
+This will open a popup window.  If you want to reset the password, click on the Reset Password button and an email with a link to change the password will be sent to the user.  The links are only valid for 48hrs.  You will get a green notification at the top of the screen at the top right of your screen to confirm the password for the user has been reset.
+{{:pasted:20250221-170747.png}}
+----
-You will get a prompt letting you know the user just got an email with their new password.  They can now log in and change it if they like.
-{{:pasted:20150115-152904.png}}

Telus TPM Documentation