Differences

This shows you the differences between two versions of the page.

--- deduction_label_definitions [2024/10/09 11:52] – tina.robles
+++ deduction_label_definitions [2026/09/08 14:59] (current) – tina.robles
@@ Line 11: / Line 11: @@
 **Claim(s) on Hold** –  we have the claim(s) for this deduction but it is being paused due to backup issues.
-**Waiting on Client** – these are ones we need help on, refer to the notes for more information on this deduction.
+**Waiting on Client** – Client help is needed, refer to the notes for more information on what is needed for this deduction. If the Invoice number on the open deduction is incorrect, the client can send the updated invoice number on their open deduction file. The system will then update the label from Waiting on Client to Backup Missing and reset the bot counter to 0.
 **Waiting on Dispute** – these are ones we requested backup via the portal and now are waiting for it to come in.

Telus TPM Documentation