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--- deduction_label_definitions [2021/02/24 18:14] – created lisa.maloney
+++ deduction_label_definitions [2024/10/09 11:52] (current) – tina.robles
@@ Line 24: / Line 24: @@
 **Rebill Sent** - clients can use this label to signify they have worked the rebillable deduction.
+-----
+**Deduction Match Screen-Reset Bots Counter for Waiting on Client deductions**
+The bot process makes 5 attempts to pull backup and then the deduction moves to Waiting on Client for the clients help.  Sometimes there is a need to try to pull backup more than 5 times, an example would be due to a portal password expiring.  This new feature will allow you to reset that bot counter within the UI.
+Within the mass update screen there is a new button called Reset the Bots counter.
+There is also a new field in this screen to show you the Bots count.  This way you can see if the max of 5 attempts were made on the deductions you have filtered.
+{{:pasted:20241009-115124.png}}

Telus TPM Documentation