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--- deduction_label_definitions [2021/02/24 18:14] – created lisa.maloney
+++ deduction_label_definitions [2026/09/08 14:59] (current) – tina.robles
@@ Line 11: / Line 11: @@
 **Claim(s) on Hold** –  we have the claim(s) for this deduction but it is being paused due to backup issues.
-**Waiting on Client** – these are ones we need help on, refer to the notes for more information on this deduction.
+**Waiting on Client** – Client help is needed, refer to the notes for more information on what is needed for this deduction. If the Invoice number on the open deduction is incorrect, the client can send the updated invoice number on their open deduction file. The system will then update the label from Waiting on Client to Backup Missing and reset the bot counter to 0.
 **Waiting on Dispute** – these are ones we requested backup via the portal and now are waiting for it to come in.
@@ Line 24: / Line 24: @@
 **Rebill Sent** - clients can use this label to signify they have worked the rebillable deduction.
+-----
+**Deduction Match Screen-Reset Bots Counter for Waiting on Client deductions**
+The bot process makes 5 attempts to pull backup and then the deduction moves to Waiting on Client for the clients help.  Sometimes there is a need to try to pull backup more than 5 times, an example would be due to a portal password expiring.  This new feature will allow you to reset that bot counter within the UI.
+Within the mass update screen there is a new button called Reset the Bots counter.
+There is also a new field in this screen to show you the Bots count.  This way you can see if the max of 5 attempts were made on the deductions you have filtered.
+{{:pasted:20241009-115124.png}}

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