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--- claim_submissions [2022/03/02 19:11] – created lisa.maloney
+++ claim_submissions [2025/09/03 17:32] (current) – tina.robles
@@ Line 1: / Line 1: @@
 **__Claim Submissions__**
-Blacksmith defines a claim as the proof of performance, or the invoice, from your customer that is submitted as validation for a deduction or a request for direct payment (check).
+**Claims Definition and Framework**
-All invoice backup should be submitted to Blacksmith for processing.  Backup can be emailed to your client email box.  Ask your Account Manager if you are unsure of the email address for your account.
+Claims Overview: TELUS defines a claim as documented proof of performance or invoice validation submitted by customers to support deduction processing or direct payment requests. Claims serve as the foundational documentation for all payment validation and processing activities.
+________________________________________
-When submitting backup, provide the contract number, where possible, for ease of verification.  When submitting a request for a direct payment, include the words "CHECK REQUEST" in the subject line of your email.
+__Documentation Submission Process__
-All claims are processed in order in which they are received.  However, check requests are moved to the front of the queue for processing since we know the customer is expecting a direct payment.
+**Submission Requirements and Protocols**
-Before submitting any invoice for processing, confirm that a contract is created in TPM to apply to the request.   This will increase efficiency in claim processing and processing times and reduce pending claims for missing contracts.
+Documentation Processing:
+  * Submission Channel: All invoice backup documentation must be submitted to Blacksmith for systematic processing
+  * Email Submission: Documentation may be transmitted via email to designated client-specific email addresses
+  * Account Verification: Contact your designated Account Manager for confirmation of appropriate submission email addresses
+Required Information:
+  * Contract Identification: Include relevant contract numbers when available to facilitate efficient verification and processing
+  * Direct Payment Requests: Include "CHECK REQUEST" designation in email subject line for direct payment submissions
+  * Supporting Documentation: Provide comprehensive invoice backup and performance validation materials
+**Processing Prioritization Framework**
+Queue Management:
+  * Standard Processing: Claims processed systematically in order of receipt
+  * Priority Processing: Direct payment requests (check requests) receive expedited processing priority
+  * Customer Expectations: Priority handling acknowledges customer expectations for direct payment fulfillment
+________________________________________
+__Process Optimization and Efficiency__
+**Pre-Submission Validation**
+Contract Verification:
+  * TPM Contract Confirmation: Verify contract existence in TPM system prior to claim submission
+  * Processing Efficiency: Contract pre-validation significantly reduces processing time and enhances operational efficiency
+  * Pending Claims Reduction: Proactive contract verification minimizes claims pending due to missing contract documentation
+**Operational Benefits**
+Enhanced Processing Efficiency:
+  * Streamlined Workflow: Systematic submission processes reduce processing delays and administrative overhead
+  * Reduced Exceptions: Pre-validation eliminates common processing delays and exception handling requirements
+  * Improved Customer Experience: Expedited processing and clear communication protocols enhance customer satisfaction
+Quality Assurance:
+  * Documentation Integrity: Systematic submission requirements ensure complete and accurate documentation
+  * Processing Accuracy: Contract verification protocols minimize processing errors and rework requirements
+  * Audit Compliance: Comprehensive documentation supports audit requirements and regulatory compliance
 -----
 __**Required Fields for Billback Submission**__
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