Void Transaction
If a payment has been made on a claim and needs to be cancelled, a user with permissions can Void that transaction. Once a payment has been voided, it cannot be undone.
If the Claim’s Payment Transaction Type is Check, make sure the check has not been cashed and create a stop payment.
If the Claim’s Transaction Type is a Deduction that was already cleared, then make sure the clearing can be wiped out from the client’s deduction application so a new clearing can be sent.
To void the transaction, navigate to the Transactions tab on the claim. The last column in the grid is the Void column.
Click Void. Once the transaction is voided, a void date and time will display in the transactions grid related to the original transaction.