====== Training Videos ======



See the attached videos for additional information.

===== Pending Reasons =====


**Calculated Rate Zero**

https://youtu.be/BPCERc01rlw

**Contract Version Missing Sku**

https://youtu.be/1Gn65VR2XD0
 
**Event Date Mismatch**

https://youtu.be/Hxy8-jaGPGk
 
**Explicit Contract Rate Zero**

https://youtu.be/j-uWEqMi27k
 
**Growth Period Incomplete**

https://youtu.be/rdv2rcIzpos
 
**Ineligible Claimant or Ineligible Distributor**

https://youtu.be/1mR24DUW95Q
 
**Ineligible Event**

https://youtu.be/urKf7QlcUJo
 
**Ineligible Sku**

https://youtu.be/eipDlihzb9Y
 
**Missing Line Item Distributor**

https://youtu.be/JKMmLjznqXA

**Missing Manufacturer Sku**

https://youtu.be/u_RS0kvoLi8

**Missing Price**

https://youtu.be/MRtbbpWkS7A

**Missing UOM Conversion**

https://youtu.be/OIsfhbe0iIg

**Multiple Events**

https://youtu.be/-FX-vhvps9o{}

**Negative Rates**

https://youtu.be/EZfViuqF2II

**No Contract**

https://youtu.be/kTR9yH51sT0

**Out of Time Frame**

https://youtu.be/7SSJz6d1on0

**Overspent Event**

https://youtu.be/-Tjo8tCqGUY

**Possible Duplicate**

https://youtu.be/X79x83otQbw

**Requested Amount Greater Than Calculated**

https://youtu.be/nrTgtygqZ78


-----


===== Resolving Pending Claims =====


**Amending a Contract**

https://youtu.be/kTNZxT9-rwc

**Editing Claim Data to Clear a Pend**

https://youtu.be/Dd6VPe2_3Pw*

**Linking a Contract to a Claim**

https://youtu.be/4xu662oDTak

**Mass Recalc**

https://youtu.be/hMmHhJLSRy4

**Overrides**

https://youtu.be/VMqe3kAGLAk

**Rejecting**

https://youtu.be/CuO4G87DVBo

**Splitting Claims**

https://youtu.be/6npNRMwpYTg

-----

=====Contract Basics=====


**Contract Basics-Family Information Action Buttons**

https://youtu.be/Othvy2F-p-c

**Contract Basics-Claims Tab**

https://youtu.be/7ClQJwbTYM0

**Contract Basics-Client Defined Fields CDFs**

https://youtu.be/Hf31sFqpevc

**Contract Basics-Contact Tab**

https://youtu.be/UJE6J-X8mVQ

**Contract Basics-Family Information Contract Title**

https://youtu.be/RdJ9iODE3zY

**Contract Basics-Family Information Contract Type**

https://youtu.be/uxE_xdPOPRs

**Contract Basics-Family Information Cost Basis**

https://youtu.be/mU4fBSJWP-s

**Contract Basics-Date Information**

https://youtu.be/DUqm005DZzA

**Contract Basics-Distributor Tab**

https://youtu.be/mF1L6skusug

**Contract Basic-Version Info**

https://youtu.be/ld-lINGp0D4

**Contract Basics-Letters Tab**

https://youtu.be/zSMrFOmeA2Q

**Contract Basics-Lumpsum Tab**

https://youtu.be/ES8ZOKeH6Ac

**Contract Basics-History Tab**

https://youtu.be/wSq0_A0t1Ps

**Contract Basics-Notes & Attachments Tab**

https://youtu.be/R-l39ZZqKNQ

**Contract Basics-Growth Tab**

https://youtu.be/VB1WIvagyvs

**Contract Basics-Non Editable Fields**

https://youtu.be/gnPIYkoNMKE

**Contract Basics-Exposure Tab**

https://youtu.be/dkIDp2ZBUbk

**Contract Basics-Product Tab part 1**

https://youtu.be/yNafdAc1MUA

**Contract Basics-Product Tab part 2**

https://youtu.be/ipt53MLRoGQ

**Contract Basics-Mass Update**

https://youtu.be/vnYLhIN2Hs0

**Contract Basics-Show purchases**

https://youtu.be/TbjQ3gsatDQ

**Contract Basics-Termination Info**

https://youtu.be/IlI-sxfdOr4

**Contract Basics-Back-out and Exclusions**

https://youtu.be/vCm-t2-i5mo

**Contract Basics-Accrual Reporting**

Old Process- https://youtu.be/Sc5UTJVixHk

New Process-  https://youtu.be/0Foqn7QRMLQ

**Contract Basics-Action Buttons**

https://youtu.be/OL6drECn4zw