Telus TPM Documentation

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**__Void Transaction__**

If a payment has been made on a claim and needs to be cancelled, a user with permissions can Void that transaction.  Once a payment has been voided, it cannot be undone.
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If the Claim’s Payment Transaction Type is Check, make sure the check has not been cashed and create a stop payment.  

If the Claim’s Transaction Type is a Deduction that was already cleared, then make sure the clearing can be wiped out from the client’s deduction application so a new clearing can be sent.  
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To void the transaction, navigate to the Transactions tab on the claim.  The last column in the grid is the Void column.

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Click Void.  Once the transaction is voided, a void date and time will display in the transactions grid related to the original transaction.

Telus TPM Documentation

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