Telus TPM Documentation

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**__Claim Menu Options__**

The Claim section of the menu provides different options for searching invoices or claims.  Other than the Claim and Invoice Searches, a user has the option to view claims in the following statuses: Drafts, Holds, Pended, Rejected, Contractless, Evaluation, and Submitted.

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**Drafts**

Select this menu option to view all claims in a Draft status.  These claims are entered in the system but have not yet been Submitted.  

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**Holds**

Select this menu option to view all claims in a Hold status.  These claims are on Hold due to either backup issues or are a duplicate claim possibility and will be worked by GoSimple.

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**Pended**

Select this menu option to view all claims in a Pended status.  Claims can be Pending at a header level or line item level.  See the Claim Pended help menu for addition information on pending claims.

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**Rejected**

Select this menu option to view all claims in a Rejected status.  

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**Contractless**

Select this menu option to view all claims which do not have a contract assigned to them.  See the Pended Claims Resolution help section for details on how to resolve these claims.  Claims in various statuses display in this grid.

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**Evaluation**

Select this menu option to view all claims in an Evaluation status.  Claims in this status are ready to be Completed.  

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**Submitted**

Select this menu option to view all claims in a Submitted status.  Claims in this grid are past the draft status and ready to run through the claim process.  These claims will automatically move to Pended or Evaluation when the process runs.

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Telus TPM Documentation

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