Telus TPM Documentation

User Tools

Site Tools

Trace: • using_the_help_document_library
exceptions

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
exceptions [2022/03/04 14:14] – lisa.maloneyexceptions [2024/12/20 19:06] (current) – tina.robles
Line 3: Line 3:
 When data is received via sales data or eclaim load that can’t be resolved, it creates an exception.  The claim exceptions can be resolved by assigning the company, product, UOM and lumpsum exceptions to master data within the application.  To work the exceptions, navigate to Admin -> Exceptions.  Each type of exception is broken out into a separate screen, and the exceptions need to be worked in the order they appear in the menu. When data is received via sales data or eclaim load that can’t be resolved, it creates an exception.  The claim exceptions can be resolved by assigning the company, product, UOM and lumpsum exceptions to master data within the application.  To work the exceptions, navigate to Admin -> Exceptions.  Each type of exception is broken out into a separate screen, and the exceptions need to be worked in the order they appear in the menu.
  
-{{:pasted:20210419-103125.png}}+{{:pasted:20241220-190504.png}}
  
 //**After mapping the exceptions click the Validate button at the bottom of every screen.  If the validate button is not clicked, the process will not move the exception to the next screen for 2 hours.  Clicking the validate button will automatically move the exceptions to the next screen.**// //**After mapping the exceptions click the Validate button at the bottom of every screen.  If the validate button is not clicked, the process will not move the exception to the next screen for 2 hours.  Clicking the validate button will automatically move the exceptions to the next screen.**//
Line 21: Line 21:
  
 **Location Exceptions** – this screen is not currently used for mapping exceptions. **Location Exceptions** – this screen is not currently used for mapping exceptions.
 +
 +**Alternate Payee**-resolve the company that the PAYMENT needs to go to.
 +
 ----- -----
 __Steps to Resolve Exceptions__ __Steps to Resolve Exceptions__
exceptions.1646403261.txt.gz · Last modified: 2022/03/04 14:14 by lisa.maloney

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki