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exceptions

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exceptions [2021/07/27 09:55] – lisa.maloneyexceptions [2024/12/20 19:06] (current) – tina.robles
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 When data is received via sales data or eclaim load that can’t be resolved, it creates an exception.  The claim exceptions can be resolved by assigning the company, product, UOM and lumpsum exceptions to master data within the application.  To work the exceptions, navigate to Admin -> Exceptions.  Each type of exception is broken out into a separate screen, and the exceptions need to be worked in the order they appear in the menu. When data is received via sales data or eclaim load that can’t be resolved, it creates an exception.  The claim exceptions can be resolved by assigning the company, product, UOM and lumpsum exceptions to master data within the application.  To work the exceptions, navigate to Admin -> Exceptions.  Each type of exception is broken out into a separate screen, and the exceptions need to be worked in the order they appear in the menu.
  
-{{:pasted:20210419-103125.png}}+{{:pasted:20241220-190504.png}}
  
 //**After mapping the exceptions click the Validate button at the bottom of every screen.  If the validate button is not clicked, the process will not move the exception to the next screen for 2 hours.  Clicking the validate button will automatically move the exceptions to the next screen.**// //**After mapping the exceptions click the Validate button at the bottom of every screen.  If the validate button is not clicked, the process will not move the exception to the next screen for 2 hours.  Clicking the validate button will automatically move the exceptions to the next screen.**//
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 **Location Exceptions** – this screen is not currently used for mapping exceptions. **Location Exceptions** – this screen is not currently used for mapping exceptions.
 +
 +**Alternate Payee**-resolve the company that the PAYMENT needs to go to.
 +
 ----- -----
 __Steps to Resolve Exceptions__ __Steps to Resolve Exceptions__
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 Disassociate – if the assigned relationship is incorrect and it needs to be removed, click the Disassociate button in the Alias list.  This will remove the mapping of that source data to master list and the information for the source company will display back in the source data section. Disassociate – if the assigned relationship is incorrect and it needs to be removed, click the Disassociate button in the Alias list.  This will remove the mapping of that source data to master list and the information for the source company will display back in the source data section.
 +-----
 +** Grid Exports**
 +
 +To export the data in any of the grids, click on the gear and select Export as and select either CSV or Excel.
 +
 +{{:pasted:20220304-141408.png}}
  
  
exceptions.1627379725.txt.gz · Last modified: 2021/07/27 09:55 by lisa.maloney

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